Frequently Asked Questions (FAQ)
🛒 Order & Payment
How can I place my order?
You can easily place your order by adding your favorite product to your cart and completing the payment steps.
What payment methods do you accept?
Credit cards, debit cards, and other secure payment methods offered periodically are accepted.
Is cash on delivery available?
Cash on delivery is not currently offered. All payments are processed through secure payment infrastructure.
🚚 Shipping & Delivery
When will my order be shipped?
Your orders will be shipped within 1-3 business days after payment confirmation.
How much is the shipping fee?
Free shipping is offered throughout Turkey.
How many days will it take for my package to arrive?
After shipment, delivery time is approximately 1-3 business days . This may vary depending on the region.
🔄 Returns & Exchanges
What is the return period?
You can request a return within 14 days of receiving the product.
What are the return conditions?
The product must be unused, in its original packaging, and in a resalable condition.
Can I make a change?
Product exchange is possible depending on stock availability. Please contact us for details.
📦 Products
Are the products guaranteed?
All products sold are covered by a legal warranty against defective goods.
Are the products sent the same as those in the product images?
Yes. All products are shipped as shown in the images. There may be slight color differences depending on lighting and screen settings.
🔐 Security & Privacy
Are my personal details safe?
Yes. Your personal data is protected under the KVKK (Personal Data Protection Law) and Privacy Policy and will not be shared with third parties.
Are my card details being stored?
No. Your card information is absolutely not stored in our systems.
📞 Contact
How can I contact you?
You can easily reach us through our contact page or via our support channels.
ℹ️ Other
Can I cancel my order?
You can request a cancellation before your order is shipped.
What should I do if I can't find the answer to my question here?
Contact us and we'll help you as soon as possible 😊